PwC Germany survey: Confidence in the German health system is decreasing

The satisfaction of Germans with their health care system decreases noticeably: Only 55 percent of the citizens consider it one of the three best systems in the world – two years ago this value was still 64 percent, compared to 59 percent a year ago.

Especially in the age group of older people over 55, who are naturally more often in medical treatment, this approval value in 2018 visibly decreased compared to the previous year, from 59 to 53 percent. These are the key findings of the “Healthcare Barometer 2019”, a representative survey by the auditing and consulting firm PwC among 1,000 German citizens, which has already been held for the fifth time.

Germany still has a very high level of medical care but by international comparison, the German health care system is far behind in terms of technological development. In other countries, the electronic patient record, the time flexible app value appraisal or the location-independent treatment by video chat has long been a reality, in Germany, digital technologies are slow to reach the patient. I also attribute the declining satisfaction to the fact that we are hardly making progress on the topic of the future of e-health.

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